Consequence Management

Consequence Management

3-4 December

9 AM PT / 12 PM ET

1 PM PT / 4 PM ET

Course Overview

In an effective organization, accountability is not a punishment, but a path to growth. This course is your guide to mastering consequence management—the art of responding to performance and behavioral issues in a way that is fair, consistent, and constructive. You will move beyond reactive discipline to become a leader who proactively builds a culture of accountability. By the end of this training, you will be equipped to handle difficult conversations with confidence, address challenges head-on, and turn setbacks into opportunities for individual and team development.

Upon successful completion of this course, you will be able to:

Establishclear performance standards and behavioral expectations within your team.
Implementa fair and consistent process for addressing non-compliance and poor performance.
Diagnosethe root causes of behavioral and performance issues, moving beyond surface-level symptoms.
Developand deliver constructive feedback and a plan for corrective action.
Applybest practices for documenting and communicating disciplinary actions.
Cultivatea culture of ownership and self-correction, reducing the need for formal consequences.

Course Outcomes

Course Content

The Foundations of Accountability and Compliance

Define the principles of effective consequence management.
Examine the difference between punishment and accountability.
Analyzethe Consequence Management Framework, and how it aligns with organizational values and strategy.
Examinekey legal and compliance considerations, including state and federal employment laws.
Discussthe importance of adhering to company policies like the Code of Conduct, Bullying and Harassment, and Diversity and Inclusion.
Implementbest practices for ensuring consistency and fairness in all disciplinary actions.
Reviewpolicies related to Occupational Health and Safety (OHS), Anti-discrimination, and Sexual Harassment.

Identify common performance and behavioral issues in the workplace.
Apply a structured process for investigating and addressing concerns.
Develop a strategy for preparing for and conducting difficult conversations.
Practice using specific, observable examples to provide feedback.
Examine the importance of active listening in understanding an employee’s perspective.
Discuss methods for creating a formal and well-documented corrective action plan.
Formulate a plan for follow-up and progress monitoring.

A Practical Framework for Corrective Action

Advanced Skills and Proactive Leadership

Analyze how to manage different types of behavioral issues, from minor infractions to serious misconduct.
Discuss the role of coaching and mentoring in preventing future issues.
Identify when and how to escalate a situation to human resources, in line with company policy.
Examine the importance of a clear and accessible appeals process.
Develop strategies for handling emotional responses during a difficult conversation.
Discuss how to re-integrate an employee who has been through a corrective action process.
Create a roadmap for building a proactive accountability culture.