People Management in the Tech-Driven Workplace

People Management

11-12 April

9 AM PT/ 12 PM ET

1 PM PT / 4 PM ET

Course Overview

The role of a manager has been fundamentally transformed by technology. This course is designed for managers, supervisors, and any staff responsible for leading employees in today’s dynamic, tech-enabled world. We will move beyond outdated practices to examine what has changed, why it matters, and how to master the essential human skills that technology cannot replicate. You will learn to navigate the complexities of remote and hybrid work, leverage data without losing the human touch, and build a resilient, engaged team that is equipped to thrive amidst constant change and innovation. This is your opportunity to become a truly effective leader for the future.

Upon successful completion of this course, you will be able to:

Adaptyour management style to effectively lead remote, hybrid, and co-located teams.
Leveragedigital tools and platforms to enhance team collaboration, communication, and productivity.
Developa human-centered approach to management that addresses challenges like digital burnout and information overload.
Formulatestrategies for setting clear expectations and managing performance in a virtual environment.
Buildand sustain a culture of trust and psychological safety, regardless of geographical distance.
Navigatethe ethical and privacy considerations related to technology and employee data.
Identifythe specific skills needed to foster a resilient and adaptable team in a tech-driven workplace.

Course Outcomes

Course Content

The New Paradigm of People Management

Analyze the shift from traditional to tech-enabled workplaces.
Examine the impact of AI, automation, and data on the role of a people manager.
Discuss the unique challenges and opportunities of leading remote and hybrid teams.
Identify the key competencies of a modern, tech-savvy manager, such as digital fluency and adaptability.
Formulate a personal management philosophy for leading in the digital age.

Evaluate various collaboration and project management tools to streamline team workflows.
Leverage data and analytics to inform people decisions without compromising privacy or empathy.
Discuss best practices for virtual meetings and asynchronous communication across time zones.
Develop a strategy for using technology to enhance, not replace, human interaction and connection.
Examine the ethical considerations of using employee monitoring or performance tracking software.
Practice using digital tools to give and receive effective feedback.

Leading with Technology and Data

Performance Management in the Digital Age

Formulate a process for setting and tracking goals with a distributed team.
Develop a framework for providing constructive feedback and coaching virtually.
Discuss strategies for conducting effective performance reviews in a remote environment.
Identify best practices for documenting performance and recognizing achievements digitally.
Examine how to address performance issues fairly and consistently across different work models.

Practice building psychological safety and trust in a distributed environment.
Identify signs of digital burnout and develop strategies to promote well-being and work-life balance.
Discuss how to manage diverse teams, including those with varying levels of tech proficiency.
Formulate a plan for recognizing and rewarding employees in a distributed workforce.
Analyze case studies on how to build a strong company culture remotely.

Fostering a Human-Centered Culture

Coaching and Development

Develop a coaching mindset to guide employee growth and career progression.
Examine how to use technology to facilitate mentoring and professional development.
Discuss methods for creating personalized learning paths for team members.
Identify resources and tools for upskilling and reskilling your team.
Practice having development-focused conversations with employees in a virtual setting.

Formulate strategies to manage change and foster adaptability in a fast-paced environment.
Discuss how to lead with empathy and compassion during times of uncertainty.
Identify signs of stress and burnout in team members and learn how to intervene effectively.
Create a roadmap for continuous learning to keep your management skills current with technological advancements.
Examine the importance of celebrating small wins to maintain team morale and resilience.